MyClubCity policies have been designed to ensure your satisfaction and understanding of the online purchase process.
This Purchase Policy is subject to, and incorporates the Terms of Use. Each ticket that you purchase is a license to attend a particular event, and is subject to the additional terms set forth on that ticket.
All prices are stated in Canadian Dollars and will be billed in Canadian Dollars.
MyClubCity.com accepts several methods of payment to accommodate your needs.
MyClubCity.com accepts Visa, MasterCard.
MyClubCity is an agent to those who are promoting or otherwise providing the events for which you purchase tickets.
When you purchase a ticket for an event MyClubCity will handle the transaction and collect payment for the event provider.
MyClubCity.com sells tickets on behalf of promoters, teams, bands and venues, which means MyClubCity.com does not set the ticket prices or determine seating locations. Tickets are sold through an online box office. Tickets for popular events may sell out quickly.
If you do not receive a confirmation number (in the form of a confirmation page or email) after submitting payment information, or if you experience an error message or service interruption after submitting payment information, it is your responsibility to confirm with our Customer Service Department whether or not your order has been placed. Only you may be aware of any problems that may occur during the purchase process. MyClubCity will not be responsible for losses (monetary or otherwise) if you assume that an order was not placed because you failed to receive confirmation or failed to complete the entire ticket purchase process.
Tickets purchased on MyClubCity.com are subject to a per ticket processing fee, which is non-refundable.
When purchasing tickets on MyClubCity.com, you are limited to a specified number of tickets for each event. This policy is in effect to discourage unfair ticket buying practices.
Occasionally, events are cancelled or postponed by the promoter. Should this occur, we will attempt to contact you to inform you of refund or exchange procedures for that event. For exact instructions on any cancelled or postponed event, please check the event information online or contact us.
MyClubCity typically only offers refunds and/or exchanges based on the promoter's, team's or venue's instructions. In order to receive a refund or an exchange that may be offered, you will have to comply with the promoter's, team's or venue's instructions or deadlines, which, along with the decision about whether or not to issue a refund or an exchange, may be at the promoter's, team's or venue's discretion.
When MyClubCity issues a refund, it will issue a refund of the ticket's face value paid any extra fees and taxes will not be refunded. If a refund is issued, it will be issued using the same method of payment that was used to purchase the tickets.
If an event is cancelled, please Contact us for information on receiving a refund. If the event was moved or rescheduled, the venue or promoter may set refund limitations. Contact us for exact instructions.
Policies set forth by our clients, prohibit us from issuing exchanges or refunds after a ticket has been purchased or for lost, stolen, damaged or destroyed tickets.
Orders are processed only after a billing address, and other billing information, has been verified. Occasionally, we receive incorrect billing or credit card account information for a ticket order that can delay processing. In these cases, MyClubCity customer service will attempt to contact you, using the information provided at the time of purchase. If MyClubCity is unable to reach you after its initial attempt your order may be cancelled.
If the amount you pay for a ticket is incorrect regardless of an error in a price posted on this web site or otherwise communicated to you, or you are able to order a ticket before its scheduled on-sale or presale date or you are able to order a ticket that was not supposed to have been released for sale, then MyClubCity will have the right to cancel your order and refund to you the amount that you paid. This will apply regardless of human error or a transactional malfunction of this web site or another MyClubCity operated system.